If you are a frequent Air-Traveller than a Good news is waiting for you and if you are not please read to notify someone who will travel a lot by Air.
After the Indian Railway Complaint Portal and App, Finally Civil Aviation Minister Ashok Gajpathi Raju has launched the AirSewa portal and the mobile app as an initiative step to address the problems of flyers related to travel, flight delay, refunds, lost baggage and other things.
By using this facility, Flight passengers will not only take in the complaints but also provide information related to the flight, schedules, and airport information.
Important Information:
AirSewa Platforms:
- Online Portal: http://airsewa.gov.in/
- Android App
- iOS App
Get Started On AirSewa:
In case you want to lodge a complaint on the app or on Portal, go to Grievance Redressal. Since there can be problems from either the airplane, the airlines, the airport etc. you have the option to choose the related matter.
You can type your grievance, or even upload a voice or a video file onto the portal as proof. Other details like Identity Proof, PNR number, date of journey and airlines information can also be entered.
You Can also track the Complain by a unique reference number of their reported grievances which would also be communicated through an email as well as an SMS.
Once the grievance is closed, the user has an option to provide his/her feedback and rate the overall experience and satisfaction.
What Happened to These Complaints:
“Nodal officers have been selected for all stakeholder agencies, who will address the grievance in a time bound manner,” the Ministry said in a statement.
“Each grievance shared will be directed to the responsible nodal agency for resolution based on the grievance category chosen by the complainant.”
According to Minister of State for Civil Aviation Jayant Sinha, the AirSewa portal and app is an attempt to provide a systematic approach to redress passenger grievances and it will make a huge difference to enhance Traveller’s Experience.
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